Seller Release 12.1 :: New eBay Return Center (Early June)

As we well know, returning products can be a real headache and not just for the buyer but also the seller, costing time, energy and money for both parties. To address this, eBay are about to launch their exciting new return center which virtually automates returns!

For the moment, this latest eBay development is opt-in only for sellers.

(Please note, always refer to your relevant eBay website for the latest accurate information)

Key Highlights

  • Return options “3 days” and “7 days” will be removed streamlining return policies  (Early May)
  • Merchandise credit and exchange refund options will also be retired early May
  • New Return Center is opt-in only from May 28th
  • This return platform virtually automates returns
  • Buyers can initiate a return by clicking ‘Return this item’ next to the transaction in my eBay
  • Buyers choose a reason, and can print a return shipping label and packing slip from within the new Return Center without having to speak to the seller
  • As the seller, you are automatically notified of returns
  • eBay pays for the return shipping upfront and then charges the buyer or seller via Paypal according to who you specified pays for shipping
  • Upon receiving a return, you as the seller can simply click a button to issue the refund. (your final value fee for that transaction will show as a credit on your next seller invoice and a portion of your PayPal fees will also be refunded)
  • Sellers who have opted in cannot receive a negative for the 14 day return period
  • Sellers can charge a small restocking fee for returns
  • Sellers who opt-in to the new return center can specify a set of return policies to apply to individual or a group of specific listings for timeframe, refund method, restocking fee, and whether you or the buyer pays the return fees.

As a seller, how does this help me?

Balancing DSR’s is vitally important to attain a Top Rated Seller Status on eBay and equally important to increase customer satisfaction and increase further sales. With one center point of reference for returns, and a standard 14 day return window, shoppers and sellers can look forward to a less stressful and more manageable returns process.

A seller adopting a 14 day returns policy inspires greater perceived confidence in their products and therefore generates greater buyer confidence, the more confident shoppers feel the happier they will be to buy your products.

The eBay Return Center will enhance the eBay buying experience and help to reduce the amount of seller complaints whereby sellers will have a greater opportunity to satisfy customer issues and improve those all important DSR’s all from one point of contact.

What do I need to do as a seller?

  • Opt-in to and adopt the new eBay Return Center for your product returns as soon as its available on May 28th (you can opt in from your All Selling or Site Preferences Page in My eBay)
  • Revise your existing listings including Good Till Cancelled to align your listings to the new eBay Returns Center 14 day policy
  • Create a competitive return policy to stand out from the competition and remember, with increased transparency you will inspire greater confidence in your buyers


Top Tips

  • Test extending your return policy and see how buyer confidence increases and therefore your sales!
  • Make your return policy transparent and easy reading to further improve confidence
  • Consider using a bulk revision tool to update all your listings on mass and save a huge amount of your time and money
  • Don’t forget to check out Frooition’s bulk revision listing tool

Check back each day over the next two weeks for a detail release on each key highlight of eBay Seller Release 12.1!

Check back tomorrow for a detailed release on eBay Shipping Updates:: (Late May)

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