Tag: returns

eBay Migrates US Sellers to International Shipping Program With No Sweat Returns

eBay International Shipping

eBay has sent an email to US sellers informing them that they will be automatically migrated to the online marketplace’s International Shipping Program before the summer. As well as opening up potentially lucrative new overseas markets, eBay’s International Shipping Program also promises to manage the tricky international returns process at no risk to the seller. How Does eBay’s International Shipping Program Work? eBay’s International Shipping programs aim to make shipping products globally as easy as delivering goods to your home market. International orders are shipped to a central US hub. Once the packages have been accepted at the hub, the sale is marked as complete, and eBay handles everything else. This includes the tricky process of managing international returns. No… Read more »

Online Shoppers React Negatively to eCommerce Returns Charges

eCommerce Returns

Shoppers have reacted negatively to eCommerce stores charging for returns. According to a recent report published by SAP Emarsys, 26% of shoppers have stopped buying from specific retailers due to paid eCommerce returns policies. The report suggests that 18% of consumers questioned view paid returns as “unfair.” In addition, 13% of those surveyed indicated that they had thrown away items rather than returned them due to the cost of returns. Returns Remain a Significant Challenge to Online Retailers This news will not be welcomed by many large retailers, who, in recent months, have sought to change how the general public perceives the online returns process. A recent report suggested that nearly one in four large retailers had started charging for… Read more »

Online Returns: 1 in 4 Big Brand Retailers Charge For Returns

man returning online purchase

The days of free online returns may be numbered according to a recent report published by the post-purchase and customer experience company ParcelLab. The report suggests that 25% of the UK’s biggest online retail brands are now charging customers for returns. This figure represents a 14% increase from the previous year. According to the report, retailers not offering free returns charge an average of £3.53 per return and take approximately nine days to refund the purchase. Is It Becoming More Difficult to Return Online Purchases? It’s important to remember returns aren’t going away anytime soon (ever). Distance selling regulations in the UK demand the right to return goods for any reason. What is changing is the way retailers manage their… Read more »