Fashion retailer Zara last week announced it was joining a growing number of companies to start charging for online returns. The company now charges £1.95 to return items bought online, with the money taken from the customer’s refund. Zara is following in the footsteps of other large retail brands, including Next and Uniqlo, charging for returns. Returns have long been an issue for fashion retailers, with customers often buying multiple garments and keeping just one. In a recent media report, the online retail giant BooHoo blamed the high number of returns in part for its 94% decline in profits. Online returns are particularly problematic for fashion retailers due to the high costs and time scales of returning items to stock.… Read more »
