Category: Frooition

Essential e-commerce email campaigns

e-commerce

According to MailChimp, the average e-commerce email open rate is 16.75% and the average e-commerce email click rate is 2.32% as of February 2017. According to Campaign Monitor, email marketing generates 174% more conversions than social media does. Unsurprisingly, email use on mobile is growing rapidly. According to the Campaign Monitor report, 21% opened emails on mobile in 2012. In 2016, just four years later, that number grew to 68%. And email marketing is profitable. Campaign Monitor claims email marketing generated $44 ROI for every dollar spent in 2016, compared to $38 in 2015. On top of that, 320% more revenue is generated with automated emails vs. non-automated emails. 39% more automated journeys created in 2016 than in 2015. Email… Read more »

Managing multichannel eCommerce delivery – Expert guest post from Parcelhub

e-commerce delivery

Retail is a multi channel business and shoppers now have more choice than ever in terms of goods and services than ever before. At present shoppers can buy your goods through your website, your store, perhaps your app, your mobile website, and a dizzying array of marketplaces, from the mighty Amazon and eBay through to niche ones such as Tophatter and OnBuy. This is changing how people shop, and how people actually want to get their hands on what they have bought. According to IMRG, total sales on mobile and tablets now account for 40% of UK e-retail sales – and figures from the IMRG Capgemini Index in 2014 also shows that 25% of e-retail sales are now reserve/buy online… Read more »

10 Points to help you prepare your e-commerce for the holidays.

Prepare e-commerce for Christmas

According to Yes mail Interactive, 38.1% of people start their Christmas shopping before November which jumps up to 69.8% of people starting their Christmas shopping before the 1st December. Merchants must act now to get their inventory, processes, and protocols in place if they hope to see good performance come November. Here are ten key actions that retailers can action now to prepare for making the 2017 holiday period their most profitable yet: 1. Curate your lists Clean your marketing lists. Make sure you have the right contact information for all your customers and prospects. Then segment them. Segmenting by gender, location, or category products they purchase from you will help you to target campaigns. Look at ways to market… Read more »

Social Media For Small Businesses

social media for e-commerce

Being a small business in a market dominated by huge brands can at times feel daunting. Big brands have big budgets, and teams of marketing people. But for many small brands, social media has been the marketing weapon capable of bringing down Goliath competition. Here are five key things that all small brands and retailers who make it big on social media do: 1. Know your Customer To save you wasting time and money marketing to people who don’t want your product, first you need to identify your target market. Identifying your target market is probably the most important step in marketing any business. People who grow their business out of a personal passion or hobby have a great advantage… Read more »

How BigCommerce Stencil has improved e-commerce for merchants

BigCommerce Stencil

BigCommerce Stencil is the latest e-commerce development platform from BigCommerce. It offers greater versatility, speed and convenience for merchants than BigCommerce’s previous development platform, Blueprint. Stencil uses the “Handlebars” templating language. As a merchant, you may not be using the stencil platform or the handlebars language yourself, but it does improve things for you. Here’s how – With stencil, JavaScript and CSS is minified and combined, reducing file size and web requests. Streamlining the use of JavaScript and web requests makes super-fast e-commerce sites. BigCommerce sites now also feature lazy-loading, which means product images only load as the user scrolls down the page, reducing the initial load time. Handlebars also runs on the store’s server, which means there’s less strain on the… Read more »

How to increase sales with user focused e-commerce design

Socrates said, “Know thyself.” We say, “Know thy customers.” And guess what? They don’t think like you do. You know your product and your website inside and out. You knew it when it was just a few sketches on a napkin. You have been using it in every form and iteration it has been through in its entire life-cycle. Your actions, decisions and preferences have been imprinted into everything from inventory to imagery and organisation. However, many of your customers are coming to your site for the very first time. Many of them have a goal in mind and whether that goal is to buy a product, or simply to research, they are using your site because they believe it… Read more »

Why every marketplace seller should have their own e-commerce store.

“Don’t put all your eggs in one basket.” Age old advice we all recognise. But the internet gives so many options for merchants, that deciding exactly where to sell can be overwhelming. Major market places can bring huge exposure to your products, but even businesses that are dominating marketplaces need to establish their own domain online. Here are the reasons why; Control When you sign up to sell on a marketplace, you agree to abide by the rules of the platform. These rules can change at any time, and sellers must adjust to keep selling on that marketplace. When you have your own ecommerce site, you set your own rules. Your contact details can be clearly shown, and with BigCommerce… Read more »

Hidden Active Content

Active content is a broad term which covers any type of non standard text that can be included in item descriptions to provide additional functionality. Examples of active content include Javascript, Flash, plug-ins and form actions which can be used to create features such as cross-promotion modules or video players. Fron June 2017, eBay will limit the use of active content in all new listings across all devices, and it will not appear by default. Later in 2017, eBay plan to remove or block listings with active content. Ebay are encouraging sellers to check if their listings contain active contentby following this check list. They are also sending out emails alerting people to listings which contain active content. Some sellers… Read more »

Preventing Cart Abandonment

cart abandonment

Cart abandonment is when a customer comes to your e-commerce store, puts items into their basket, but never actually makes the payment and completes the sale. So close, yet so far. It’s an incredibly common scenario, and a constant source of frustration for retailers. Statistics show that, while numbers can vary between industries, the typical shopping cart abandonment rate for online retailers varies between 60% and 80%, with an average of 68%. By taking time to establish why people who are interested enough in a product to put it into the cart do not then complete the sale, we can create steps to adjust our e-commerce and see more of those baskets converted into sales. Here are the key areas… Read more »

Handling Complaints Via Social Media

Handling complaints via social media

Social media It allows us to reach out to customers all over the world and interact with them in a way never possible previously. For many small businesses, this ability to speak as an industry authority to such a wide audience via social media, to showcase products and build customer loyalty is invaluable. But nothing is always plain sailing. It is inevitable that as the number of satisfied customers increases, so will the number of unsatisfied customers. For many of these unsatisfied customers, social media is the place where they choose to vent. Speak as a human Nothing escalates an angry complaint like corporate blurb or a hollow cut and paste reply. At best it seems dismissive, at worst, passive… Read more »