Every buyer message. One inbox.
Buyer questions and eBay’s own notifications from every linked account in one searchable list, answered without signing out of one account and into another. Free, with full access.
- eBay-certified partner since 2006
- Free — full access
- Reply without leaving the tool
Illustration of the combined inbox — buyer messages and eBay’s own notifications from every linked account, filterable by Unread or Priority.
The why
The message you missed was in the account you weren’t in
Buyer messages are the one part of eBay admin that has a clock on it. They are also the part that is split across as many inboxes as you have accounts.
Every account has its own inbox
So the urgent one is, reliably, in whichever account you are not signed into. You find it when you next happen to look, which is not the same as when it arrived.
Buyer questions have a shelf life
A pre-sale question is worth answering while the buyer is still on the page. A day later they have bought it from someone who answered.
eBay’s own notices land in the same place
Cancellation requests, feedback prompts and eBay’s promotional nudges sit alongside real buyer questions. The one that needed a reply today looks exactly like the four that didn’t.
Finding an old message is its own job
“What did we tell them about the return?” means remembering which account, then scrolling. Usually while the buyer is waiting.
What’s in it for you
Three things you get back
One list, every account
Buyer messages and eBay notifications from all your linked accounts in a single inbox, with the account each one came from shown on the row.
Findable later
Search the inbox, or filter it down to what is unread or flagged as priority, instead of scrolling one account at a time.
Answer without switching
Reply inside Frooition. No signing out, no signing in, no losing whatever you had open.
The feature
Link → Read → Reply
Accounts are linked once. After that the messages arrive in one place and are answered from that same place.
Link your accounts
Connect each eBay seller account to your Frooition login. One on a free account, up to five with Boost Basic.
Read one inbox
Buyer messages and eBay’s system notifications sync into a single list. Filter by Unread or Priority, or search for the one you need.
Reply in the tool
Answer the buyer from inside Frooition and move on to the next one, rather than opening eBay in another tab.
The detail
What is actually in the inbox
Set out specifically, because “message management” is a phrase that could mean almost anything, and usually does.
What syncs in
- Buyer messages from every linked eBay account
- eBay system notifications — cancellation requests, feedback prompts
- eBay’s own promotional messages to you
- The account each message belongs to, shown on the row
What you can do
- Read and reply without leaving Frooition
- Filter to Unread
- Filter to Priority
- Search the inbox
Where it sits
- Part of the same dashboard as your listings and orders
- Works across all linked accounts, or inside one account at a time
- Same login, same sidebar, no separate tool to learn
What it is not
- Not a helpdesk or ticketing system
- Not automated replies or saved templates
- Not a change to how eBay itself handles messages
- Not a postage, label or refund tool — those stay where they are
The cost of a missed message is rarely the message. It is the sale, or the case, or the feedback line that sits on your account for a year.
Which is why the fix is unglamorous and worth doing anyway: put every inbox in one list, make it searchable, and answer from where you are already working. Nothing about that is clever. It just means the important one stops hiding behind a login screen.
The real-life bit
“It was a question before it was a case”
A seller running four accounts — a main shop, an outlet, a clearance account and a European one — gets a message on the clearance account asking whether a part fits a particular van. It is a good question from a buyer who is ready to buy.
Nobody is signed into the clearance account that day. Two days later they are, and the message is still there, and underneath it is a second message from the same buyer saying they have bought elsewhere. Then a third, on a different account, about a return that had also been sitting unread.
Neither of those was a hard problem. Both were invisible problems — and the difference between a question and a case is often just how long it sat in an inbox nobody was looking at.
The bit that’s usually missing
What it costs
Free to find, paid to apply — and the free part is the whole diagnosis, not a teaser. Whether a tool is included shouldn’t take three clicks and a form to find out.
Single item check
£Free
Paste in one eBay item number and see what is missing from it. No account, no eBay connection, and the single-item PDF is free to download. This is the box at the top of this page.
Whole catalogue scan
£Free
Connect your eBay account and the scan covers every live listing you have, uncapped — Buy It Now and auctions up to the first bid, which is where eBay itself stops allowing revisions. Finding is never capped and never charged.
Boost Basic
£30/month +VAT
£300/year +VAT · US $46/month, $460/year
One plan covering the paid tools, including 25 AutoFix Credits a month. Applying changes to live listings is the paid step — by subscription, by credits, or by a quoted managed service.
Straight answers
What we’re not claiming
Better you know the edges now than find them later.
Questions
Asked often enough to answer here
Is it really free?
Does it show messages from all my eBay accounts?
Can I reply from inside Frooition?
What is the Priority filter?
Do eBay’s own notifications come through too?
Can I set up automatic replies or templates?
Does it replace eBay’s messages entirely?
The question that becomes a case was answerable on Tuesday.
Create a free Frooition account, link your eBay accounts, and read every inbox in one place — or book a ten-minute walkthrough and we will show you on your own account.
UK 01384 471971 · US +1 512-831-7600 · sales@froo.com
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