In efforts to make eBay a safer and more comfortable buying environment eBay are introducing new buyer and seller protections.

(Please note, always refer to your relevant eBay website for the latest accurate information)

Key Highlights:

  • Negative or neutral feedback raised against international sellers where goods are caught up in customs or additional customs fees are incurred will qualify for feedback removal
  • In order to make a claim against a seller, buyers must first contact the seller on email before raising the claim in the resolution centre
  • Feedback left by a buyer with an unpaid item recorded for the transaction will automatically be removed where you have specified eBay checkout and eBay approved electronic payment methods
  • Sellers will automatically qualify for a 5 Star communication DSR where listing transactions have the same day or 1 day handling time, uploaded tracking information by the end of the next business day and there is no communication between the seller and the buyer (April)

As a seller, how does this help me?

These updates will further protect sellers from unfair feedback and create a greater opportunity to achieve a Top Rated Seller status.

What do I need to do as a seller?

  • Familiarise yourself with the latest buyer and seller protection policies
  • Consider offering Same Day Handling and FREE shipping on your products to increase sales and improve your DSR’s
  • Consider offering eBay checkout and eBay approved electronic payment methods for your listings to qualify for automatic feedback removal from buyers who have not paid

Top Tips

  • Bulk revise your eBay listings with Froo Bulk Revision, check out this great tool at
  • Don’t forget our eBay Designs are world-class and are proven to increase sales by up to a massive 30%!

About Frooition

With over 100,000 online client’s and a reputation of ‘World Leading Designs’; Frooition are a world leading design company. Working with enterprise clients Frooition create custom eBay store and listing designs that are proven to enhance clients buying experiences. Their corporate branding portfolio includes Calvin Klein, Karen Millen, Laura Ashley, Speedo, ToysRus and many more. Contact us today and see how you can benefit from our world leading eBay designs.
Don’t forget our designs are proven to increase eBay sales by up to a massive 30%! Contact us today!

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